A wise person once said, “The customer is ALWAYS right.” This phrase can be easily misinterpreted to think that businesses are supposed to adopt a ‘what the customer says goes’ attitude and let them exploit a business. This is not what this sagacious person was referring to at all, rather they are saying that you need to get in the mentality of the consumer and begin to think about what they want. Putting the consumer’s wants first is a sure-fire way to keep business coming to your company. In example, all consumers prefer quality over speed. Rather than cranking out products or services for your customers, perform each task diligently and produce high-quality work. Consumers also want to feel included in your business – they want to belong. A way to instill this sense of camaraderie in consumers is through having an active social media presence. This ensures their voices are heard. Another way to stand out from other businesses and give consumers what they want is to offer personalized services that competitors don’t. The fact that you offer this service will make you the shining star business that people keep returning to. In this information age, it is also no surprise that customers want information about your products and services online. Make sure you have a detailed website that gives consumers the information they crave in this digital age. Lastly, and perhaps most importantly, be there for customers when they need you. When customers are unable to reach you via phone when they are in need, they leave frustrated and you miss out on a potential client. To find out what else consumers want, read the infographic below:
http://www.answerunited.com/blog/index.php/what-consumers-want-ways-to-boost-customer-service-ranking
