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August 21, 2012, 12:57 PM
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I recently emailed a batch of images for a new photogroup I've started. Presently set to 'invite only'
In the last 36 hours the images from that email have been multiplied many, many times - at present they've filled 22+ 'pages' of my 23.
I don't want to laboriously 'delete' anymore of these repeat images, nor do I want the clutter on 23
Any ideas what the glitch is, and how to get rid of these clone images?
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August 21, 2012, 03:59 PM
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in 4hrs there are now 3 more pages of these cloned images....please stop them uploading from their invisible source!
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August 22, 2012, 02:12 PM
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See previous posts.
There are now 39 pages of repeat images on my 23.
I am no longer able to use 23 because anything I do upload is swamped by repeat images produced by this fault.
As a 23 'plus' user I'd be SO grateful if you can address this problem ASAP
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Team 23
August 22, 2012, 07:28 PM
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Hi Helen
I'm really sorry I haven't been able to get to this problem before now -- the problem should be solved now though.
Steffen
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August 23, 2012, 05:00 PM
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Thanks Steffen - problem of madly cloning iamges seems to be fixed.
New problem: using Safari, the server keeps on dropping the connection - something I've never encountered at 23 previously. I've emptied the cache, reset Safari, checked correct web address etc
Is there a problem with the web server's configuration?
I'm having to use Firefox temporarily. Help?
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Team 23
August 23, 2012, 05:21 PM
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Strange; my Safari is working nicely. Which version are you on?
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August 23, 2012, 05:36 PM
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I'm on Version 5.0.6 (5533.22.3)
The problem seemed to occur just after I tried to do a masse removal 'select all' of the cloned images. Would this explain the anomaly?
ps unwanted images now removed via firefox and using a stubborn patience!
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Team 23
August 23, 2012, 07:32 PM
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Stubborn patience can unfortunately come in handy at times. I think the Safary issue might be solvate by clearing the browser cookies for the www.23hq.com domain.
Steffen
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August 23, 2012, 08:43 PM
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August 23, 2012, 10:45 PM
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& suddenly.....all good now. Thank you 23
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Team 23
August 24, 2012, 01:43 PM
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Didn't do anything, but hey: Victory laps here and happy to help ;-)
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August 31, 2012, 01:30 PM
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oh dear, the cloning of emailed images is happening again.
can you wave your magic wand and make it go away again please?
:-(
FYI it seems to happen if I send more than 5 images at once. Is there a recommended maximum amount / file size to prevent this from happening again?
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Team 23
August 31, 2012, 01:48 PM
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You should be able to send a good batch of emails, so that doesn't explain it. For now, I have simply cleared our queue to make sure you don't see too many incoming files -- but if it happens again, I'll do a full debugging to find a good explanation.
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August 31, 2012, 02:35 PM
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many thanks for such speedy service
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