Need help sorting out how to use 23? Or have you discovered one of those nasty bugs?

upload of images via email

helen birch plus   August 21, 2012, 12:57 PM

I recently emailed a batch of images for a new photogroup I've started. Presently set to 'invite only'
In the last 36 hours the images from that email have been multiplied many, many times - at present they've filled 22+ 'pages' of my 23.
I don't want to laboriously 'delete' anymore of these repeat images, nor do I want the clutter on 23
Any ideas what the glitch is, and how to get rid of these clone images?

 
helen birch plus   August 21, 2012, 03:59 PM

in 4hrs there are now 3 more pages of these cloned images....please stop them uploading from their invisible source!

 
helen birch plus   August 22, 2012, 02:12 PM

See previous posts.
There are now 39 pages of repeat images on my 23.
I am no longer able to use 23 because anything I do upload is swamped by repeat images produced by this fault.
As a 23 'plus' user I'd be SO grateful if you can address this problem ASAP

 
Steffen Tiedemann Christensen Team 23   August 22, 2012, 07:28 PM

Hi Helen

I'm really sorry I haven't been able to get to this problem before now -- the problem should be solved now though.

Steffen

 
helen birch plus   August 23, 2012, 05:00 PM

Thanks Steffen - problem of madly cloning iamges seems to be fixed.

New problem: using Safari, the server keeps on dropping the connection - something I've never encountered at 23 previously. I've emptied the cache, reset Safari, checked correct web address etc
Is there a problem with the web server's configuration?

I'm having to use Firefox temporarily. Help?

 
Steffen Tiedemann Christensen Team 23   August 23, 2012, 05:21 PM

Strange; my Safari is working nicely. Which version are you on?

 
helen birch plus   August 23, 2012, 05:36 PM

I'm on Version 5.0.6 (5533.22.3)
The problem seemed to occur just after I tried to do a masse removal 'select all' of the cloned images. Would this explain the anomaly?

ps unwanted images now removed via firefox and using a stubborn patience!

 
Steffen Tiedemann Christensen Team 23   August 23, 2012, 07:32 PM

Stubborn patience can unfortunately come in handy at times. I think the Safary issue might be solvate by clearing the browser cookies for the www.23hq.com domain.

Steffen

 
helen birch plus   August 23, 2012, 08:43 PM

done - not helping :-(

 
helen birch plus   August 23, 2012, 10:45 PM

& suddenly.....all good now. Thank you 23

 
Steffen Tiedemann Christensen Team 23   August 24, 2012, 01:43 PM

Didn't do anything, but hey: Victory laps here and happy to help ;-)

 
helen birch plus   August 31, 2012, 01:30 PM

oh dear, the cloning of emailed images is happening again.
can you wave your magic wand and make it go away again please?
:-(

FYI it seems to happen if I send more than 5 images at once. Is there a recommended maximum amount / file size to prevent this from happening again?

 
Steffen Tiedemann Christensen Team 23   August 31, 2012, 01:48 PM

You should be able to send a good batch of emails, so that doesn't explain it. For now, I have simply cleared our queue to make sure you don't see too many incoming files -- but if it happens again, I'll do a full debugging to find a good explanation.

 
helen birch plus   August 31, 2012, 02:35 PM

many thanks for such speedy service

 
To participate in this conversation, you'll need to join the group




About 23

About 23
What is 23 and who's behind the service?
Just In
Discover the world from a different angle.
Here's a crop of the latest photos from the around the world.
Search
Search photos from users using 23
Help / Discussion
Get help or share your ideas to make 23 better
23 Blog / 23 on Twitter
Messages and observations from Team 23
Terms of use
What can 23 be used for and what isn't allowed
More services from 23
We also help people use photo sharing in their professional lives
RSS Feed
Subscribe to these photos in an RSS reader
  • Basque (ES)
  • Bulgarian (BG)
  • Chinese (CN)
  • Chinese (TW)
  • Danish (DK)
  • Dutch (NL)
  • English (US)
  • French (FR)
  • Galician (ES)
  • German (DE)
  • Italian (IT)
  • Norwegian (NO)
  • Polish (PL)
  • Portuguese (PT)
  • Russian (RU)
  • Spanish (ES)
  • Swedish (SE)

Popular photos right now

See also