Need help sorting out how to use 23? Or have you discovered one of those nasty bugs?

upload of images via email

helen birch   August 21, 2012, 12:57 PM

I recently emailed a batch of images for a new photogroup I've started. Presently set to 'invite only'
In the last 36 hours the images from that email have been multiplied many, many times - at present they've filled 22+ 'pages' of my 23.
I don't want to laboriously 'delete' anymore of these repeat images, nor do I want the clutter on 23
Any ideas what the glitch is, and how to get rid of these clone images?

helen birch   August 21, 2012, 03:59 PM

in 4hrs there are now 3 more pages of these cloned images....please stop them uploading from their invisible source!

helen birch   August 22, 2012, 02:12 PM

See previous posts.
There are now 39 pages of repeat images on my 23.
I am no longer able to use 23 because anything I do upload is swamped by repeat images produced by this fault.
As a 23 'plus' user I'd be SO grateful if you can address this problem ASAP

Steffen Fagerström Christensen Team 23   August 22, 2012, 07:28 PM

Hi Helen

I'm really sorry I haven't been able to get to this problem before now -- the problem should be solved now though.


helen birch   August 23, 2012, 05:00 PM

Thanks Steffen - problem of madly cloning iamges seems to be fixed.

New problem: using Safari, the server keeps on dropping the connection - something I've never encountered at 23 previously. I've emptied the cache, reset Safari, checked correct web address etc
Is there a problem with the web server's configuration?

I'm having to use Firefox temporarily. Help?

Steffen Fagerström Christensen Team 23   August 23, 2012, 05:21 PM

Strange; my Safari is working nicely. Which version are you on?

helen birch   August 23, 2012, 05:36 PM

I'm on Version 5.0.6 (5533.22.3)
The problem seemed to occur just after I tried to do a masse removal 'select all' of the cloned images. Would this explain the anomaly?

ps unwanted images now removed via firefox and using a stubborn patience!

Steffen Fagerström Christensen Team 23   August 23, 2012, 07:32 PM

Stubborn patience can unfortunately come in handy at times. I think the Safary issue might be solvate by clearing the browser cookies for the domain.


helen birch   August 23, 2012, 08:43 PM

done - not helping :-(

helen birch   August 23, 2012, 10:45 PM

& suddenly.....all good now. Thank you 23

Steffen Fagerström Christensen Team 23   August 24, 2012, 01:43 PM

Didn't do anything, but hey: Victory laps here and happy to help ;-)

helen birch   August 31, 2012, 01:30 PM

oh dear, the cloning of emailed images is happening again.
can you wave your magic wand and make it go away again please?

FYI it seems to happen if I send more than 5 images at once. Is there a recommended maximum amount / file size to prevent this from happening again?

Steffen Fagerström Christensen Team 23   August 31, 2012, 01:48 PM

You should be able to send a good batch of emails, so that doesn't explain it. For now, I have simply cleared our queue to make sure you don't see too many incoming files -- but if it happens again, I'll do a full debugging to find a good explanation.

helen birch   August 31, 2012, 02:35 PM

many thanks for such speedy service


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