Need help sorting out how to use 23? Or have you discovered one of those nasty bugs?

My email already used by another user

suhm   August 26, 2010, 09:20 PM

Hi,

I found a bug : me !

I register with a dumb email for testing.
I realize how great is this service and start to use it.
I add my real address in contact to test this fonctionality.
Then, I tried to set my real address in my profile => "email already used by another user" :-(

What can I do ?

 
Steffen Tiedemann Christensen Team 23   August 27, 2010, 01:39 PM

Hey suhm

The trick must be to log in to the test account and change the email address -- if you've forgotten you log in details, you can have then mailed to you from the login page. Simply change the email of the dummy/test user to something random, and you'll be able to use your correct mail address for the real account.

/Stc

 
suhm   August 27, 2010, 09:39 PM

Thanks for your answer.

Here is some details :
- when I go to "options", I can't set my real email ("email already used by another user")
- when I go to my contacts, there's no way to change the email added, I just can delete it and it's what I did
- I have no problem to login into my account.

I can use my account with my second email address, but it would be better for my friends if I can set the address they know (the address I suppressed from my contacts) and it's still impossible.

(I hope I was clear this time, english is not my native language)

 
Steffen Tiedemann Christensen Team 23   August 28, 2010, 08:29 PM

"- when I go to "options", I can't set my real email ("email already used by another user")"

Yes, that's because the address is already registered with another user account, and we can't have the same address being used for two accounts at one. Since you probably have access to the interfering user account, you should log in there and change the email.

Then when you log in to your real account, you'll be able to use your real email.

Best,
Steffen

 
suhm   August 30, 2010, 08:35 PM

Good trick !
It works, thanks a lot.

 
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