Need help sorting out how to use 23? Or have you discovered one of those nasty bugs?

"These files couldn't be uploaded"

Ron1983   September 11, 2009, 01:45 PM

These files couldn't be uploaded (possibly because the file type isn't supported):

* PICT1020.JPG
* PICT3804.JPG
* PICT1020.JPEG

 
Steffen Tiedemann Christensen Team 23   September 11, 2009, 01:51 PM

Could you send one or more sample photos to me at steffen@23hq.com -- then I'll have a look at the issue?

 
Bruno Miguel   September 11, 2009, 01:58 PM

I'm having the same problem with JPG images :( I've tried one photo and one wallpaper; the first was edited with GIMP and the other one no.

 
Steffen Tiedemann Christensen Team 23   September 11, 2009, 02:06 PM

Hmm, we're not seeing any flashing lights on the servers and the moment -- and I've just uploaded a photo myself with no trouble at all. I'll try some magic -- could you re-test uploading in about five minutes and give me an update?

 
Ron1983   September 11, 2009, 07:17 PM

hi, thanks, the problem corrected for me.

 
gerrit-worldwide.de   July 31, 2012, 08:34 AM

Same problem here now, no matter if I use standard upload or basic upload with firefox or googlechrome, I cannot upload photos. Error "These files couldn't be uploaded (possibly because the file type isn't supported):"

Is this specific to my account? I tried old files which I already did upload successfully but with the same result.

Thanks for help! Gerrit

 
gerrit-worldwide.de   July 31, 2012, 09:23 AM

And now it seems to work again....cool...

 
Steffen Tiedemann Christensen Team 23   July 31, 2012, 09:55 AM

Weird, we're testing out new servers this week, so it might be a misconfiguration -- shout out if you see it again.

 
Quantumleaper   July 31, 2012, 08:26 PM

I'm having this problem as well. Nothing changed in my photo workflow, just suddenly this message appears after photo upload.

 
voss   August 01, 2012, 04:37 PM

I'm having this problem as well, consistently. The images are created in the account, but appear as broken.

This is a link to the jpg file I'm trying to upload, hosted on Google Drive: https://docs.google.com/open?id=0B0GD69HVAhmRNEd4ZjNWTDE1UDA

This is the screenshot of what happens when I upload: https://skitch.com/voss/ekrnf/23-photo-sharing-add-photos

And this is what the broken photo page looks like: http://www.23hq.com/voss/photo/8041496

 
Steffen Tiedemann Christensen Team 23   August 01, 2012, 04:46 PM

So the problem is that you get an error message -- but still, the photos are uploaded?

If you do a View Source in the browser, what do the last line before <&body> say? I.e:

<!-- web02.kay.23hq.net, 1.499s -->

 
voss   August 01, 2012, 04:53 PM

Well, yes, and no (:

I get an error message, and the placeholder for the photo is made at http://www.23hq.com/voss/photo/8041496, but there's no photo there as you can see. The entry is made in the DB I assume, but because the upload didn't work, there's no image to display. So in the end, the photo is not uploaded.

That last line on the page http://www.23hq.com/voss/photo/8041496 says:

<!-- web01.kay.23hq.net, 0.513s -->

 
Kilessan   August 04, 2012, 04:51 PM

Hi. I have the same problem, at least so it seems. Replacing the picture with itself after upload seems to function as a workaround. Maybe just the flash upload module is broken.

 
Steffen Tiedemann Christensen Team 23   August 04, 2012, 07:09 PM

A quick update: We still haven't been able to find a good explanation for this issue, although it's most likely related to a batch of new servers we've added about a week ago. For now, I have disabled these -- and would like to hear if this changes anything for you guys?

 
Kilessan   August 04, 2012, 10:41 PM

Yes, this seems to have changed something. At least, I could now upload an image without problems that previously failed.

 
voss   August 07, 2012, 11:47 AM

Sorry for my delay in testing and replying to this.

I can confirm this also works for me now, perfectly actually. So thanks a lot Steffen!

 
Steffen Tiedemann Christensen Team 23   August 08, 2012, 08:38 PM

We may have been able to fix the bug that plagued the server and this thread -- so we're trying a new deployment. Please report back if you encounter any problems.

Steffen

 
Steffen Tiedemann Christensen Team 23   August 08, 2012, 08:38 PM

We may have been able to fix the bug that plagued the server and this thread -- so we're trying a new deployment. Please report back if you encounter any problems.

Steffen

 
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