Need help sorting out how to use 23? Or have you discovered one of those nasty bugs?

Problem upgrading to Plus account

Bruno Miguel   September 02, 2009, 09:00 PM

Hello. I have a Visa Electron credit card and I want to buy a 23hq Plus account, but my verification number has 4 digits and the subscription form only accepts 3. How can I subscribe to an account?

ps: the credit card is portuguese

 
Steffen Tiedemann Christensen Team 23   September 02, 2009, 09:22 PM

Wow, that is a good question.
First, I've updated the payment form to actually allow you to input 4 numbers. First, check if that works. If not, try either leaving the verification number field empty or key in "000" or "111". (This, as you will have guessed, is pure guesswork. If it doesn't work, you won't be charged anything, so don't worry about testing...)

If none of this works, I'll need to ask our payment provider -- so let us know if you have any luck.

 
Bruno Miguel   September 02, 2009, 09:30 PM

Thanks for your fast reply. I'll try it and report how it went. :)

 
Bruno Miguel   September 02, 2009, 09:32 PM

" We were unable to process your payment, and no money has been withdrawn from your account. Please try again:

The card verification data is invalid"

:(

 
Steffen Tiedemann Christensen Team 23   September 04, 2009, 07:45 AM

Too bad; I can't get a good answer on this from our payment provider, so the quick solution would be to use Paypal: Simply send the €20 to team@23hq.com from Paypal.com. I'll keep investigating though...

 
Bruno Miguel   September 04, 2009, 11:27 PM

I spoke to my bank and apparently my debt card can't be used to make online payments. I had to request a new one.

I don't have a Paypal account. I'll check it and if it guarantees me decent security, I'll try it.

Thanks for your help

 
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