Account not working.
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June 15, 2016, 12:08 PM
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Hi everytime i have attempted to login to my account, it says file not found and I am unable to do anything. Help?
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June 15, 2016, 04:12 PM
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i would like to add that i ahd deactivated it and then changed my mind. do i just need to wait it out?
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Team 23
June 15, 2016, 09:11 PM
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So the account was deactivated -- and you need it to be reactivated? Just need to understand the question...
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June 16, 2016, 06:20 AM
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yes that would be greatly appreciated
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Team 23
June 16, 2016, 02:07 PM
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Hi Ellen, unfortunately accounts cannot be restored like this. When accounts are terminated, data is purged from the system to make sure users retain their privacy and ownership of data.
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June 16, 2016, 05:22 PM
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so do i have to create a new account? and if so can i use the same email address
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Team 23
June 18, 2016, 08:23 PM
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Absolutely -- I've free up the mail address so you can create a new user account.
Steffen
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December 05, 2016, 07:52 PM
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Hi Steffen. Same problem here. Could you please free up my mail address so I can create a new account.
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March 02, 2017, 03:54 PM
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I can see all my photos no problem but no one else ive shared the site addy and my account name with has been able to see my photos in over 10 years ???
Why cant people access my photos???
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